1. Introduction
EverHome Realty ("we," "us," or "our") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your personal information when you visit our website or engage with our real estate services.
Please read this policy carefully. By using the Site, you acknowledge that you have read and understood the practices described here. If you do not agree with this policy, please discontinue use of the Site.
2. Information We Collect
2.1 Information You Provide Directly
We collect personal information that you voluntarily provide when you:
Submit a contact or consultation request form
Request a home valuation
Subscribe to our email newsletter or blog updates
Inquire about a specific property listing
Communicate with us by phone, email, or in person
This information may include:
Full name
Email address
Phone number
Mailing or property address
Details about your real estate needs, timeline, and budget
Any other information you choose to share in your inquiry
2.2 Information Collected Automatically
When you visit our Site, certain information is collected automatically through cookies and standard web analytics tools. This may include:
IP address and general geographic location
Browser type and version
Device type (desktop, mobile, tablet)
Pages visited and time spent on each page
Referring URL (the page that directed you to our Site)
Date and time of your visit
This information is collected in aggregate and is used to understand how visitors interact with our Site so we can improve the user experience.
2.3 Cookies and Tracking Technologies
Our Site uses cookies — small text files stored on your device — to enhance functionality and analyze Site performance. Cookies we use may include:
Essential cookies: Required for the Site to function properly
Analytics cookies: Help us understand visitor behavior (e.g., Google Analytics)
Preference cookies: Remember your settings and preferences
You can control cookie settings through your browser preferences. Note that disabling certain cookies may affect the functionality of the Site.
3. How We Use Your Information
We use the information we collect for the following purposes:
3.1 To Provide Real Estate Services
Respond to your inquiries and consultation requests
Provide home valuations, property recommendations, and market information
Facilitate buyer representation or listing agreements
Communicate with you throughout the transaction process
3.2 To Operate and Improve the Site
Monitor and analyze Site usage and performance
Identify and resolve technical issues
Improve the content, layout, and functionality of the Site
3.3 To Communicate With You
Send responses to your direct inquiries
Provide market updates, blog articles, and real estate guides if you have subscribed
Send transactional communications related to your real estate engagement
Follow up on consultations or property inquiries you have initiated
3.4 To Comply With Legal Obligations
Maintain records as required by real estate licensing laws and regulations
Respond to lawful requests from government authorities
Enforce our Terms & Conditions and protect our legal rights
4. How We Share Your Information
EverHome Realty does not sell your personal information. We do not share your information with third parties for their own marketing purposes.
We may share your information in the following limited circumstances:
4.1 Service Providers
We work with trusted third-party vendors who assist us in operating the Site and delivering our services. These may include:
Website hosting and maintenance providers
Email marketing platforms (for newsletter delivery)
Customer relationship management (CRM) software
Analytics platforms (e.g., Google Analytics)
These providers are contractually obligated to use your information only as directed by us and in accordance with this Privacy Policy.
4.2 Real Estate Transaction Parties
In the course of a real estate transaction, it may be necessary to share relevant information with other parties involved, including:
Other real estate agents or brokerages representing the opposing party
Mortgage lenders and brokers
Title companies and attorneys
Home inspectors and appraisers
Such sharing occurs only as necessary to facilitate your transaction and with your knowledge.
4.3 MLS and Listing Databases
If you engage us to list your property, certain property information (not personal contact details) will be submitted to the Multiple Listing Service (MLS) and may be distributed to participating real estate websites.
4.4 Legal Requirements
We may disclose your information if required to do so by law or in good faith belief that such disclosure is necessary to comply with a legal obligation, protect our rights or property, or protect the safety of our clients or the public.
4.5 Business Transfers
In the event of a merger, acquisition, or sale of all or a portion of our business assets, your information may be transferred as part of that transaction. We will notify you of any such change in ownership and any choices you may have regarding your information.
5. Data Retention
We retain your personal information for as long as necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required by law.
For active clients, we retain transaction records in accordance with Connecticut real estate licensing regulations, which typically require record retention for a minimum of three years following the closing of a transaction.
For inquiries that do not result in a transaction, we retain contact information for a reasonable period to allow for follow-up, after which it is securely deleted or anonymized.
You may request deletion of your personal information at any time (see Section 7 below).
6. Data Security
We take the security of your personal information seriously. We implement reasonable administrative, technical, and physical safeguards to protect your information from unauthorized access, disclosure, alteration, or destruction.
These measures include:
Secure, encrypted transmission of data via SSL/TLS protocols
Restricted access to personal information on a need-to-know basis
Regular review of our data collection and storage practices
However, no method of transmission over the internet or electronic storage is completely secure. While we strive to protect your personal information, we cannot guarantee absolute security. In the event of a data breach that affects your rights or freedoms, we will notify you as required by applicable law.
7. Your Rights and Choices
Depending on your location and applicable law, you may have the following rights with respect to your personal information:
7.1 Access and Portability
You have the right to request a copy of the personal information we hold about you.
7.2 Correction
You have the right to request that we correct any inaccurate or incomplete personal information.
7.3 Deletion
You have the right to request that we delete your personal information, subject to our legal obligations to retain certain records.
7.4 Opt-Out of Marketing Communications
If you have subscribed to our newsletter or email updates, you may unsubscribe at any time by clicking the unsubscribe link in any marketing email or by contacting us directly at hello@realtypro.com.
Opting out of marketing communications will not affect our ability to send you transactional or service-related messages related to an active real estate engagement.
7.5 Cookie Preferences
You may adjust your cookie preferences at any time through your browser settings. Please note that disabling certain cookies may affect your experience on the Site.
To exercise any of these rights, please contact us using the information in Section 10. We will respond to your request within 30 days.
8. Children's Privacy
Our Site is intended for adults aged 18 and older. We do not knowingly collect personal information from children under the age of 13. If we become aware that we have inadvertently collected information from a child under 13, we will take steps to delete that information promptly.
If you believe we may have collected information from a child under 13, please contact us at hello@realtypro.com.
9. Third-Party Links
Our Site may contain links to third-party websites, such as mortgage calculators, neighborhood data tools, or partner services. This Privacy Policy applies only to our Site. We are not responsible for the privacy practices of any third-party websites. We encourage you to review the privacy policies of any external sites you visit.
10. California Privacy Rights
If you are a California resident, you may have additional rights under the California Consumer Privacy Act (CCPA), including the right to know what personal information we collect, the right to delete your personal information, and the right to opt out of the sale of your personal information.
As stated in this policy, EverHome Realty does not sell personal information. To exercise your rights under the CCPA, please contact us.
11. Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our practices, legal requirements, or Site functionality. When we make material changes, we will update the "Last updated" date at the top of this page.
We encourage you to review this Privacy Policy periodically. Your continued use of the Site following any changes constitutes your acceptance of the updated policy.